Avia Wins Bronze STEVIE® AWARD in 2025 INTERNATIONAL BUSINESS AWARDS

Social Impact Aug 29, 2025

On the Front Lines of Player Support: Avia Wins 2025 Stevie® Award for Customer Service Excellence

Whether it's a tricky game rule or an issue with cashing out your wins, the last thing any player wants to experience when playing skill-based games is an interruption to the fun. When that happens, the thing everyone wants most is a fast resolution to their problem, handled by someone who listens. That's at the heart of Avia's Player Support team, which was just recognized this year with the 2025 Bronze Stevie® Award for customer service excellence!

No matter what your questions are, rest assured that our team has your back, so you can keep the wins rolling!

Avia’s Award-Winning Player Support

Now that our Player Service team has earned recognition on the global stage, our players can have even greater confidence in those wins. Founded in 2002, the Stevie® Award is the world's preeminent recognition of achievements in business. With over 12,000 total submissions yearly, the Stevie® Award is one of the world's most coveted prizes. Avia's Player Support Team receiving this award is a celebration of our unwavering dedication to resolving your concerns. While this recognition is exciting, what matters is how it's reflected in the team's daily work. Every support ticket you submit is handled by a Player Service representative committed to resolving your questions quickly and to your satisfaction. A typical day includes responding to every query as soon as possible, going above and beyond to show care for the player, and ensuring no one feels left behind.

Our Player Service Team Lead, Bert, explains the team's approach to customer service: "Our goal has always been to not only resolve player concerns, but also to leave them pleasantly surprised, and make them feel valued. It's not just about fixing issues, it's about making sure players feel heard."

Join the Avia Gaming Community

We couldn't have earned this award without our amazing community. Your feedback, questions, and stories inspired us to always raise the bar, and we plan to continue to improve in the future. We look forward to learning and growing as we walk the road ahead by your side and answer any questions you may have along the way!

Play, Win, and Enjoy: Avia’s Skill Games Await

Ready to win cash while having fun at the same time? Join our community by trying an Avia game today! Bingo Tour is a classic experience for hardcore Bingo game fans. Fan of Solitaire? Solitaire Venture fuses the time-tested card game with a thrilling Island-building meta, featuring hundreds of levels for you to explore! Or, experience the all-in-one package with Pocket7Games, your one-stop hub for all skill-based games! And with Avia's Player Support at your back, you can play with confidence!

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