SUPPORT

Yes, Avia’s skill-based real-money games are legal in the jurisdictions where they are offered. Unlike traditional gambling, which relies purely on chance or luck, our games are designed to assess and reward players' skills. At Avia, we prioritize legal compliance and adhere to applicable laws and regulations. We are committed to providing a safe, fair, and legitimate gaming experience, and we take pride in being a responsible and trustworthy developer and operator. If you have any questions or concerns about the legality of our real-money games, please don’t hesitate to contact our customer service team by filling out the Contact Us Form provided at the bottom. We're here to help!

At Avia, we are committed to maintaining a trustworthy and fair platform for all our players. To achieve this, we have developed a sophisticated algorithm that assesses players' skill levels and sets up matches accordingly. Players will be matched when entering the same game mode with the same entry fee. This ensures that competitions are fair and that each player has an equal opportunity to win based on their skills. We take questions of fairness and any accusations of cheating very seriously. If you have any concerns about the fairness of a game, please scroll down to contact our customer service team by filling out the Contact Us Form.

Our algorithms strive to match you with real, live players from around the globe who have similar skill levels. However, if our matching algorithm is unable to find an opponent of your approximate skill level among the currently logged-in players, we may match you with a recorded game from a real player with a similar skill level (referred to as a "Historical Playthrough"). In these cases, we generate the profile information displayed and do not use the user profile of the player whose record was used.

Our algorithms ensure that all players in the same match experience the same game setup parameters. Therefore, once you start a match, whether against a currently logged-in player or a recorded game from a real player, you will play under identical conditions as every other player in that match.

For example, in Solitaire Clash, once a match begins, you and your opponent—regardless of whether it's a live player or a Historical Playthrough—will face the same initial hand, with all cards (including covered cards) placed in the same order. You will both have the same playing time and follow the same game rules, including point addition and subtraction.

If you achieve a score that surpasses that of the other player(s) in the game and are otherwise eligible for a prize, you will win it, regardless of whether you compete against live players or Historical Playthroughs. If the scores of any Historical Playthroughs are the winners of that game, Avia will retain the prizes won by those scores.

At Avia, we take cheating and fraud very seriously, and we have implemented several measures to prevent such activities on our platform. If you suspect that your opponent has cheated during a match, we encourage you to report the Match ID to our Player Support team for a prompt investigation. We have a zero-tolerance policy for cheating, and any player found to be cheating will be banned from Avia apps.

We understand that cheating can be frustrating and can detract from the gaming experience. Rest assured, we are committed to providing a fair and enjoyable gaming environment for all players and ensuring our platform is free from unfair or fraudulent activities. If you have any concerns or questions regarding cheating or other forms of misconduct, please contact our customer service in the app or fill out the Contact Us Form below.

If you have any questions or concerns about your account, deposits, withdrawals, games, or the app, our customer service team is here to help. To access our support resources, simply tap the "Player Support" or "Support" button in the app, where you can search for articles by specific topics or keywords. If you can't find the information you need, feel free to reach out to our customer service team by filling out the Contact Form provided. We're here to help!

Our team is committed to providing prompt and helpful support, and we strive to ensure that all our players have a positive experience with our platform. If you have any feedback or suggestions on how we can improve our support services, please don't hesitate to let us know.

Avia offers a diverse range of skill-based games across different categories. In the Card Games category, players can enjoy classics like Solitaire and 21 Gold. Bubble shooter fans can indulge in Bubble Shot. If you're a fan of Bingo, we offer a variety of Bingo games such as Bingo Clash and Bingo Tour. For sports fans, we have an exciting selection of games including 8 Ball Strike and Dunk Shot. And if you love puzzle games, you can try your skills at Blockolot, Fruit Frenzy, and 2048 Blitz.

All of these games are designed to be engaging and challenging, ensuring that players are always having fun while putting their skills to the test. We are always adding new games and features to our portfolio, so be sure to browse more mobile games or play online today to see what's new and exciting. Whether you're a seasoned player or just getting started, we have something for everyone.

To withdraw cash from your game account, you can easily submit a withdrawal request by tapping the "Withdraw/Withdrawal" button in the app(s). Your current balance information is displayed at the top, and you can enter a withdrawal amount in the "Withdrawal Amount/Withdrawal Request" section. Keep in mind that all of your Bonus Cash will be forfeited when you apply for a withdrawal. After entering the withdrawal amount, you can view the processing fee and the total transaction amount that will be deducted from your balance. Once you are ready to proceed, simply tap the "Submit/Continue" button to submit the Withdrawal Request.

Please note that it may take 7 or more days for your bank or PayPal account to receive the withdrawal amount. If you do not receive your withdrawal amount during the indicated time frame, please contact our customer service team via “Support/Player Support" in the app or by filling out the Contact Us Form.

Avia collaborates with multiple payment platforms, providing players with a range of payment options to ensure a seamless payment experience. Our accepted payment methods include Venmo, PayPal, Apple Pay, VISA, MasterCard, Amex, and Discover. If you need any assistance or encounter any issues with payment, please do not hesitate to contact our customer service team by filling out the Contact Us Form below.

Cash Dash is a limited-time challenge Task (“Task”, For Official Rules of Task, please kindly refer to the link). By accepting the Task, the Cash Dash Player will receive Trial Bonus Cash (“Promotional Cash”) in a sub-account in the game, for free, to play certain matches (“Task Matches”). The Cash Dash Player cannot use or withdraw the balance in the sub-account until the Task is completed successfully.

When you use our services, you may be matched with another player paying the normal entry fee, you may be matched with a Cash Dash Player who is paying the entry fee with Trial Bonus Cash, or you may be matched with another normal player who is paying the entry fee with Bonus Cash. Whether or not you win a prize in any contest is based on whether your score is higher than the other player(s) in the game, regardless of whether or not your opponents can withdraw the balance in their account.

Dear Player,

Congratulations on being selected as a candidate of our "Cash Dash Limited-Time Task" ("Task").

You will receive a certain amount of Trial Bonus Cash ("herein after Promotional Cash") for free. Within a limited time frame, you need to complete a certain number of cash matches in the designated Task Match Tier, ensuring that the total prizes in the Task Match Tier is no less than the amount as shown in the Task Meter. Prizes won playing in the Task Match Tier during the Task will be paid to the Task sub-account. Upon successful completion of the Task, all prizes you win in the Task Match Tier, specifically the balance in the Task sub-account, will be transferred to your regular account in our game for further use, withdrawal, etc.

If you fail to complete the Task within the time limit, or if you quit from the Task midway, or if the balance in your Task sub-account is insufficient to cover the minimum Entry Fee of any Task Match Tier, your limited-time Task will end early. In such cases, the balance in your Task sub-account will be reset to $0, without any balance transferred to your regular account for further use or withdrawal.

The specific balance of Promotional Cash and prizes won in the designated Task Match Tier, including Trial Bonus Cash and Trial Real Cash, will be displayed in real-time in your Challenge Task sub-account, outside your regular account. Before completing the challenge, the balance in your sub-account can only be used to pay the Entry Fees of the Task Match Tier and cannot be used in non- Task Match Tier for spending purposes or withdrawal.

The Task does not restrict you from using the balance in your regular account to play games outside the Task Match Tier or to withdraw.

Other regular players can also enter the Challenge Task Tier for competition, but there are no additional restrictions on the withdrawal of their prizes. Since there is no time limit, task objectives, etc., prizes won by regular players through the Task Tier will not be treated differently and can still be freely withdrawn, just like prizes won in other non Task Tiers.

Apart from the free Trial Bonus Cash awarded by the system and the differences in limited-time withdrawal and use of Promotional Cash, task players and other non-task players have no differences or additional advantages in the skill-based matches.

As a Starter Matches player,

You will receive a certain amount of Trial Bonus Cash ("hereinafter Promotional Cash") for free. Within a limited time frame, you need to complete a certain number of cash matches in the designated Starter Matches Tier, ensuring that your balance reaches the amount as shown in the Starter Meter. Prizes won playing in the Starter Matches Tier during the promotional period will be paid to the Starter sub-account. Upon successful completion of the requirement, all prizes you win in the Starter Matches Tier, specifically the balance in the Starter sub-account, will be transferred to your regular account in our game for further use, etc.

If you fail to complete the Starter requirement within the time limit, or if the balance in your Starter sub-account is insufficient to cover the minimum Entry Fee of any Starter Matches Tier, your limited-time promotional period may be restarted.

The specific balance of Promotional Cash and prizes won in the designated Starter Matches Tier, including Trial Bonus Cash, will be displayed in real-time in your Starter sub-account, outside your regular account. Before completing the Starter requirement, the balance in your sub-account can only be used to pay the Entry Fees of the Starter Matches Tier and cannot be used in non-Starter Matches Tier for spending purposes.

When you use our services, you may be matched with another player paying the normal entry fee, you may be matched with a Starter Matches Player who is paying the entry fee with Trial Bonus Cash, or you may be matched with another normal player who is paying the entry fee with Bonus Cash. Whether or not you win a prize in any contest is based on whether your score is higher than the other player(s) in the game, regardless of whether or not your opponents can withdraw the balance in their account.