AviaGames Wins 2025 Gold Globee Awards for Customer Service Team of the Year

AviaGames is making waves in the gaming industry! Honored as the Gold Winner for Customer Service Team of the Year at the 2025 Globee Awards, this prestigious recognition highlights AviaGames' unmatched leadership, innovative excellence, and its 24/7 customer support that defines mobile gaming. A true force in the industry, AviaGames continues to set the standard for excellence and innovation!

We are AviaGames, a leading mobile skill-based gaming company dedicated to creating fun, fair, and rewarding experiences for players worldwide. Founded in 2017 and based in San Mateo, California, we develop and publish engaging titles across card, bingo, sports, and strategy genres. Through our top titles, such as Solitaire Clash, Bingo Tour, and 8 Ball Strike, AviaGames delivers inclusive, accessible, and skill-driven entertainment to a global community of players.

The Globee Awards are among the most respected business excellence awards, recognizing companies that demonstrate innovation, impact, and commitment to quality. The annual program highlights leaders and teams driving transformation across industries, from technology to customer service experience.

At the 15th Annual Globee Awards for Business, hundreds of entries, including AviaGames, were evaluated by more than 540 expert judges from various sectors. Winning at the Globee Awards positions AviaGames among the top companies recognized for exceptional business performance, creativity, and customer service quality.

With our continuous commitment, our Customer Service Team won the Gold Globee Awards and earned top recognition for delivering responsive, empathetic, and efficient 24/7 customer support across multiple regions. Their approach focuses on building strong connections with players through timely assistance and a human-centered communication style.

This award-winning recognition reflects our commitment to ensuring players enjoy a seamless and positive experience. AviaGames continues to raise the bar for the gaming industry, proving that our outstanding customer support is central to long-term success.

The 2025 Globee Awards for Business recognizes AviaGames' human centered approach to innovation, leadership, and community impact under the guidance of our CEO Vickie Chen. In August 2025, AviaGames partnered with the Nevada SPCA to host the Play for Paws Charity Event, further demonstrating our commitment to community engagement and social responsibility.

“Winning a Globee® Award for Business is a proud moment for our team,” said Chen. “It validates our efforts to deliver meaningful experiences and motivates us to keep innovating for our players.”

AviaGames’ leadership philosophy centers on empowering employees to think creatively and act with integrity, and drive positive change.

At AviaGames, players are treated as core stakeholders, central to every decision and innovation. Our customer service teams respond quickly to player needs and continuously improve the gaming experience.

Player feedback directly drives updates such as the expedited withdrawal process and Balance Page with Match ID search. With an average response time of just 1 minute and 16 seconds, AviaGames sets a high standard for player engagement and customer satisfaction in mobile gaming.

We lead with innovation and creativity to deliver faster, smarter, and more engaging experiences for our players. AviaGames' hybrid support model combines advanced chatbot systems with human expertise, providing quick, personalized assistance. Our real-time withdrawal tracker has successfully reduced wait times from 72 to under 24 hours, building transparency and trust. Meanwhile, the new Balance Page with Match ID search takes it further, giving players instant access to detailed asset insights.

We're proud to deliver remarkable results that reflect our commitment to excellence, innovation, and player satisfaction. In 2024, we resolved over 2.16 million inquiries, with 1.68 million efficiently handled by newly advanced systems. Our support team focuses on complex, high-value cases, achieving an average response time of just 2 minutes and 23 seconds, while prioritized players receive replies down to just 1 minute and 16 seconds, ensuring a premium experience.

Beyond support, we've hosted 450M+ Monthly Tournaments, and with satisfaction scores rising to 86.9%, we continue to strengthen trust, transparency, and loyalty across the AviaGames player base.

We're honored not only to have received the 2025 Globee Awards for Customer Service Support, but also to be recognized with multiple industry honors, including 2024 Globee Awards for Consumer Product or Service of the Year, 2025 Bronze Stevie Award, 2025 Titan Award, 2024 NYX Awards, among others.

At AviaGames, we remain dedicated to driving positive change through our charity events and seasonal campaigns that strengthen communities and embody our spirit of giving back. Our inclusive gaming platform reflects our core values—fair play, accessibility, and fun for everyone.

Your next victory awaits — play Solitaire Clash, Bingo Tour, and 8 Ball Strike today!